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How do I place an order?
Just browse through the online store, choose the item of your choice, click on
'Add To Shopping Cart', give measurements, login to your account, enter the
shipping information, payment options and successfully complete the ordering
process.
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How do I remove items from the cart?
When you go to your Shopping Cart you can view the contents and change them
too. To remove an item, click on the "delete" button.
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I found a problem while using the Online Shop. How do I
report it?
Your feedback is always encouraged. Any problems you find while using our web
site can be reported using the feedback page. Please provide as detailed a
description as possible of what you were trying to do at the time the problem
occurred, and what the result was. We will get back to you promptly.
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If I make a LARGE order can I get a special price?
Yes, certainly, just call 1-866-765-7295 (U.S.A), 1-732-791-2337 (Outside U.S.A) for ongoing promotion or, email us at
support@salwar.com. We offer a discount when at least 10 units of given
items are ordered and bulk discount when at least 20 units of given items are
ordered.
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I'm interested in selling salwar.com products in my store.
Is wholesale pricing available?
Yes, E-mail customer service at support@salwar.com
or Call us at 1-866-765-7295 (U.S.A), 1-732-791-2337 (Outside U.S.A), 91-9246277075 for bulk prices.
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Can I place a custom order?
Yes certainly, just call 1-866-765-7295 (U.S.A), 1-732-791-2337 (Outside U.S.A) or email us at
support@salwar.com
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How much do you charge for shipping?
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SALWAR.COM's
SHIPPING CHARGES
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WEIGHT
= PRODUCT WEIGHT + PACKING MATERIAL
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NOTE
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1.
Prices mentioned below are in U.S.Dollars
2.
Weight includes packing material along with the Product Weight
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COUNTRY
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1st
500 grams
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Every
additional 500 grams
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| U.S.A |
14
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4
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| U.K |
18
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5
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| India |
FREE
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FREE
|
| Afghanistan |
35
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5
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| Albania |
35
|
5
|
| Algeria |
35
|
5
|
| American
Samoa |
35
|
5
|
| Andorra |
26
|
6
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| Angola |
35
|
5
|
| Anguilla |
35
|
5
|
| Antigua
& Barbuda |
35
|
5
|
| Argentina |
35
|
5
|
| Armenia |
35
|
5
|
| Aruba |
35
|
5
|
| Australia |
26
|
6
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| Austria |
26
|
6
|
| Azerbaijan |
35
|
5
|
| Bahamas |
35
|
5
|
| Bahrain |
17
|
5
|
| Bangladesh |
16.5
|
4.5
|
| Barbados |
35
|
5
|
| Belarus |
35
|
5
|
| Bhutan |
17
|
4
|
| Belgium |
18
|
5
|
| Belize |
35
|
5
|
| Benin |
35
|
5
|
| Bermuda |
35
|
5
|
| Bolivia |
35
|
5
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| Botswana |
35
|
5
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| Brazil |
35
|
5
|
| Brunei |
17
|
5
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| Bulgaria |
26
|
6
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| Burkina
Faso |
35
|
5
|
| Burundi |
35
|
5
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| Cambodia |
17
|
5
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| Cameroon |
35
|
5
|
| Canada |
14
|
4
|
| Cape
Verde Island |
35
|
5
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| Cayman
Island |
35
|
5
|
| Central
African Rep |
35
|
5
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| Chad |
35
|
5
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| Chile |
35
|
5
|
| China |
17
|
5
|
| Colombia |
35
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5
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| Comoros |
30
|
7.5
|
| Congo |
35
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5
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| Cook
Island |
35
|
5
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| Costa
Rica |
35
|
5
|
| Croatia |
35
|
5
|
| Cyprus |
26
|
6
|
| Czech
Republic |
26
|
6
|
| Denmark |
18
|
5
|
| Djibouti |
35
|
5
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| Dominica |
35
|
5
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| Dominican
Republic |
35
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5
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| Ecuador |
35
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5
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| Egypt |
17
|
5
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| El
Salvador |
35
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5
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| Fiji
Island |
35
|
5
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| Finland |
26
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6
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| France |
18
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5
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| French
Polynesia |
35
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5
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| French
Guiana |
35
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5
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| Gabon |
35
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5
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| Gambia |
35
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5
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| Georgia |
35
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5
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| Germany |
18
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5
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| Ghana |
35
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5
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| Gibraltar |
42
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8
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| Greece |
26
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6
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| Grenada |
35
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5
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| Guadeloupe |
35
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5
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| Guam |
35
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5
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| Guatemala |
35
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5
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| Guinea
Bissau |
30
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7.5
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| Guyana |
35
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5
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| Haiti |
35
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5
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| Honduras |
35
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5
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| Hong
Kong |
17
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5
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| Hungary |
26
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6
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| Israel |
26
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6
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| Indonesia |
17
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5
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| Iran |
17
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5
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| Ireland |
26
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6
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| Italy |
18
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5
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| Jamaica |
35
|
5
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| Japan |
20
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5
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| Jordan |
17
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5
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| Kazakhstan |
35
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5
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| Kenya |
35
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5
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| Kiribati |
30
|
7.5
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| Kuwait |
17
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5
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| Kyrgyzstan |
35
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5
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| Latvia |
35
|
5
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| Lesotho |
35
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5
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| Liberia |
35
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5
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| Libya |
35
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5
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| Lebanon |
8
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3.5
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| Lithuania |
30
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7.5
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COUNTRY
|
1st
500 grams
|
Every
additional 500 grams
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| Luxembourg |
18
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5
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| Macau |
17
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5
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| Macedonia |
35
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5
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| Madagascar |
35
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5
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| Malawi |
35
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5
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| Malaysia |
17
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5
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| Maldives |
17
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5
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| Mali |
35
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5
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| Malta |
26
|
6
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| Martinique |
35
|
5
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| Mauritania |
35
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5
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| Mauritius |
35
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5
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| Mexico |
14
|
4
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| Moldova |
35
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5
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| Monaco |
26
|
6
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| Montserrat |
30
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7.5
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| Morocco |
35
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5
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| Mozambique |
35
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5
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| Myanmar |
27
|
7
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| Namibia |
35
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5
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| Nauru |
19
|
5
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| Nepal |
17
|
4
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| Netherlands |
18
|
5
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| Netherlands
Antilles |
35
|
5
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| New
Caledonia |
35
|
5
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| New
Zealand |
26
|
6
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| Nicaragua |
35
|
5
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| Niger |
35
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5
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| Nigeria |
35
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5
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| Northern
Mariana Island |
30
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7.5
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| Norway |
26
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6
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| Oman |
17
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5
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| Pakistan |
17
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4
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| Palestine |
17
|
5
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| Panama |
35
|
5
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| Papua
New Guinea |
35
|
5
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| Paraguay |
35
|
5
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| Peru |
35
|
5
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| Philippines |
17
|
5
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| Pitcairn
Island |
42
|
8
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| Poland |
26
|
6
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| Portugal |
26
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6
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| Puerto
Rico |
42
|
8
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| Qatar |
17
|
5
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| Reunion
Island |
35
|
5
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| Romania |
26
|
6
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| Russia |
35
|
5
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| Rwanda |
35
|
5
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| Sao
Tome |
42
|
8
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| Saudi
Arabia |
17
|
5
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| Senegal |
35
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5
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| Seychelles |
35
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5
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| Sierra
Leone |
42
|
8
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| Singapore |
17
|
5
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| Slovakia |
35
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5
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| Slovenia |
35
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5
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| Solomon
Island |
30
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7.5
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| South
Africa |
35
|
5
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| Spain |
18
|
5
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| Sri
Lanka |
17
|
4
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| St
Kitts & Nevis |
35
|
5
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| St
Lucia |
35
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5
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| St
Vincent |
35
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5
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| Sudan |
27
|
7
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| Surinam |
35
|
5
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| Sweden |
26
|
6
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| Switzerland |
35
|
5
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| Syria |
17
|
5
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| Taiwan |
17
|
5
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| Tajikistan |
30
|
7.5
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| Tanzania |
30
|
7.5
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| Thailand |
17
|
5
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| Togo |
35
|
5
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| Tonga |
35
|
5
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| Trinadad
& Tobago |
35
|
5
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| Tunisia |
35
|
5
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| Turkey |
26
|
6
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| Turkmenistan |
42
|
8
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| Turks
& Caicos |
35
|
5
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| Tuvalu |
30
|
7.5
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| Us
Virgin Islands |
30
|
7.5
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| Uganda |
35
|
5
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| United
Arab Emirates |
14
|
4
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| Ukraine |
35
|
5
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| Uruguay |
35
|
5
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| Uzbekistan |
35
|
5
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| Vanuatu |
35
|
5
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| Venezuela |
35
|
5
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| Vietnam |
17
|
5
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| Wallis
& Futuna Island |
35
|
5
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| Western
Sahara |
42
|
8
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| Yemen |
17
|
5
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| Yugoslavia |
42
|
8
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| Zambia |
35
|
5
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| Zimbabwe |
35
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5
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Is it safe if I place an order through credit card?
At Salwar.com we don't save your Credit Card information, the Credit Card
information will be filled in our payment-processing company Worldpay’s secured
server, which is a part of The Royal Bank of Scotland Group.
Protecting the safety of your Credit Card information is important to us and
our payment processing company.
We use 128 bit Secure Sockets Layer (SSL) technology to protect the security of
your Credit Card information as it is transmitted to us.
128 bit SSL is the gold standard in Internet Encryption Technology, which is a
fancy way of saying that it's a highly sophisticated method of scrambling data
as it travels from your computer to our website/payment processing servers.
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What forms of payment do you accept?
We accept Master Card, Visa, Visa Purchasing and Visa Delta.
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Who do I call with questions?
Call our Customer Service team at 1-866-765-7295 (U.S.A), 1-732-791-2337 (Outside U.S.A)
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If I place an order, does it mean my order is completed and will be shipped?
99% of the time the order will be accepted & shipped within specified
time. However in rare circumstances salwar.com reserves the right to
cancel the order at any time with in 7 working days from the date of
order. Money will be refunded if the order is canceled.
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What if I don't receive a confirmation of my order?
You should receive a confirmation of your order at the e-mail address you
provide when ordering within an hour of your order. If you do not receive the
confirmation e-mail, please call us at 1-866-765-7295 (U.S.A), 1-732-791-2337 (Outside U.S.A) or email to
support@salwar.com to confirm our receipt of your order.
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What if I have questions about my order?
You may do one of several things:
1. E-mail customer service at
support@salwar.com
2. Call us at 1-866-765-7295 (U.S.A), 1-732-791-2337 (Outside U.S.A), 91-9246277075
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When will my order be shipped?
An acknowledgement will be sent via e-mail confirming our receipt of your order
and the scheduled shipping date. Most items are in stock and will be shipped
with in three working days. You will be contacted again if your shipment is
delayed for any reason.
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How soon will I receive my order?
Expected date of shipping will be shown to you in your shopping cart at the
time of purchase. Generally your order will be shipped from our warehouse
within three business days of your placing the order.
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What is your Terms and Conditions of sale?
1) The outfit ordered online by our customers is individually made in accordance
with measurements provided and sizes they have chosen . So we expect our
customers to support salwar's NO RETURN NO EXCHANGE POLICY. 2)
salwar will not be able to refund or exchange any online sales at www.salwar.com under any circumstances.
3) The outfits ordered online by our customers might have slight color
variation when compared to the actual outfit. It is not practically possible to
get the same color as displayed on the monitor. There are many things to be
taken into consideration like photography and different shades of color under
different lights and medium. We expect our customer who orders any outfit from
salwar.com is aware of this valid problem salwar faces. 4) If
ordered outfit has been shipped from salwar office and has been delayed by
the reasons other than salwar.com control directly for eg. Held at the
customs, natural disasters or transport strikes etc the customer has to accept
the order. 5) Our shipping agent will attempt delivery thrice to the
address specified by the customer. Due to any reasons if customer is unable to
accept the parcel then the responsibility is on the customer to collect the
parcel from shipping agent. In further delay if the parcel is destroyed by the
shipping agent the salwar is not be held responsible.
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What is the address for returns?
Mark your return with the return authorization number (Return authorization number shall be provided by salwar.com support staff by contacting 1-866-765-7295 (U.S.A), 1-732-791-2337 (Outside U.S.A) or email to support@salwar.com and providing proper details) and send only items with return authorization number to:
Hugh Solutions Pvt Ltd, Customer Services, House.No.6-3-596/77/10,
Naveen Nagar, Road.No.1, Banjara Hills, Hyderabad. India-500 034.
Phone : 91-40-23398719
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How do I check the current status of my orders?
If you have placed an order with Salwar.com, you can check the current status
of your order by entering your Email Address and Password on our
Order Tracking page.
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When I am inquiring about my order what information do I
need to include?
Include your Name, Address & Phone Number. When you check out you will
receive an order number, please include that as well.
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I don't know my order number. Where do I find it?
Under "Order Tracking", you can view the details of all the orders you've
placed with salwar.com shopping till date along with order number by providing
email id and password. Just click on Order Number in order tracking section and
view complete order details of your earlier purchases.
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Do I get Tussels with my saree?
Sarees are normally not supplied with Tussels (Since Tussels
are out of fashion).
However we will try to send matching Tussels with some sarees
if not the same that
are displayed on the site. Even if we send Tussels with
sarees they will not be attached to the saree. The customer has to attach
tussels to the saree if desired.
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Will you share my information with anyone else?
Salwar.com values its customers and respects their privacy. We collect customer
information in an effort to improve your shopping experience and to communicate
with you about our products, services, contests, and promotions. Salwar.com
recognizes that it must maintain and use customer information responsibly. We
do not sell or rent the information you provide to us online to third parties.
However, we do share your information with the sites promoted by
Hugh Solutions Pvt Ltd (Our parent company) under
certain circumstances.
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